REFUND POLICY

At THE CREED JEWELLERY, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, we are here to assist you.

1. Requesting a Refund

  • To initiate a refund, please contact our customer service team at thecreedjewellery@gmail.com within 30 days of receiving your order.
  • Our customer service team will provide you with a return authorization and shipping instructions.
  • Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

2. Lost Items

  • If your item is lost in transit, please contact us immediately at thecreedjewellery@gmail.com.
  • We will work with the shipping carrier to locate your item and resolve the issue as quickly as possible.

3. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at thecreedjewellery@gmail.com with your order number and details of the product.
  • We will arrange for the return of the damaged or defective item and provide a replacement or full refund, including the cost of return shipping.

4. Faded or Discolored Items

  • If your item fades or discolors, a full refund is available if the product is sent back to us.
  • Please contact us at thecreedjewellery@gmail.com to initiate the return process and receive shipping instructions.

5. Processing Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If your refund is approved, we will process it within 7-10 business days.
  • The refund will be applied to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

6. Contact Information

Thank you for shopping with THE CREED JEWELLERY. Your satisfaction is our top priority.